Refund policy

Because our products are digital downloads, we do not offer refunds just because you changed your mind after a successful download. We do fix problems quickly and fairly.

You are entitled to a refund or a replacement if

• your payment went through but you did not receive your file;
• the file is damaged or cannot be opened and we cannot fix it;
• you received a different file from the one you bought;
• you were charged more than once for the same item.

How to ask

Contact us within 7 days of your purchase through our contact page. Please include the email address you used and your M-Pesa or Pesapal payment message.

What happens next

We first try to fix the problem by sending a working file. If that is not possible, we refund the amount you paid to your original payment method within 7 working days.